URGENT REPAIRS

Pathway Asset Management appreciates the importance of securing and keeping good tenants and understands that tenants are real people, leading real lives.

URGENT MAINTENANCE PROCEDURE

If you have an urgent repair request, please contact your property manager as soon as possible. Urgent repairs are defined by the Residential Tenancies Act 1997 as below.

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase

For any emergency repairs that require attention outside of business hours (as outlined above), please contact the relevant tradesperson from the list below. Any out of hours fees incurred for non-urgent maintenance matters will be payable by the tenant.

 

MELBOURNE:

Plumber / Gas               Plumbmaster                           0409 933 034

Electrician                    Surelec                                    (03) 9416 4425

Locksmith                    Ace Locksmith                          03 9534 0586

Handyman                    Hire-A-Hubby                            0451 207 547

Glass                            O’Brien Glass                            1800 018 886

 

FRANKSTON/SEAFORD:

Plumber                       QC Plumbing & Electrical          0418 330 537

Electrician                    QC Plumbing & Electrical          0418 330 537

Locksmith                    Lockmart Frankston                9781 5988

 

If you have a maintenance request that is not urgent, please contact your property manager via email, together with photographs of the fault and with clear information about the problem. Please also ensure that you provide your best contact details and always put the property address in the subject so we can action with priority.