URGENT REPAIRS

Pathway Asset Management appreciates the importance of securing and keeping good tenants and understands that tenants are real people, leading real lives.

For any emergency repairs that require attention outside of business hours (as outlined above), and your property manager is not available, please contact the relevant tradesperson below. Any out of hours fees incurred for non-urgent maintenance matters will be payable by the tenant.

Plumbing:                              Plumbmaster                                        0409 933 034

Electrical:                               Surelec Electricians                            03 9416 4425

Glass:                                      O’Brien Glass                                        1800 633 721

Locks:                                     Lock, Smith & Barrel                           0401 344 888

Urgent Repairs

If you have an urgent repair request, please contact your property manager as soon as possible. Urgent repairs are defined by the Residential Tenancies Act 1997 as follows:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase

Maintenance Request

If you have a maintenance request that is not urgent, please complete the property maintenance request form with clear information about the problem and provide your best contact details. Please always put the property address in the subject line if contacting our office via email so we can action with priority.