What is an emergency
Emergency repairs include any repairs necessary to prevent personal injury, damage to property, or undue convenience to the tenant. The tenant must not have caused the damage or situation that makes the repairs necessary.
Should reported maintenance issue/s be deemed the responsibility of a renter or the fault of a renter(s), the renter(s) will be deemed responsible for the invoice payment. If a tradesman is called out to a property for something that is not considered an emergency, the Residential Rental Provider and Agency reserve the right to pass invoice payment on to the tenant(s). Tips and Tricks
Burst hot water service and/or leak – turn water off at mains
Power outage – call your electricity provider to check of any outages in the network
Serious roof leak, flood and/or storm damage – call SES on 132 500 Blocked Drains
If you are experiencing blocked drains at the property this can commonly be caused by tree roots. Emergency Repair Contacts
If you have a maintenance request that is not an emergency as defined above, please contact your property manager via email, together with photographs of the fault and with clear information about the problem. Please also ensure that you provide your best contact details and always put the property address in the subject so we can action with priority.