An emergency repair is only necessary if there is a fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure. Emergency repairs as defined by the Residental Tenancies and Rooming Accommodations Act are as follows –

• A burst water service or a serious water service leak
• A blocked or broken lavatory system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm, fire or impact damage
• A failure or breakdown of the gas, electricity or water supply to the premises
• A failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
• A fault or damage that makes the premises unsafe or insecure
• A fault or damage likely to insure a person, damage the property or unduly inconvenience a resident of the premises
• A serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a reident in gaining access to, or using, the premises

If such repairs are necessary, you must immediately contact our office in writing; email is accepted. The tenant(s) are responsible for the invoice payment if the reported maintenance issue is deemed the responsibility of the tenant/s or the fault of a tenant/s. If a tradesman is called out to a property for something that is not considered an emergency, the Landlord and Agency reserve the right to pass invoice payment onto the tenant(s).

In the event a matter occurs after hours and is an emergency, we have provided a list of contractors that will assist you –

Energex: 13 6262 https://www.energex.com.au/power-outages

Urban Utilities: 13 23 64 (24/7) http://www.urbanutilities.com.au/faults-and-interruptions/water-service-interruptions

Ample Power (Electrical): 0428 999 858

Budget Emergency Plumbing: 0418 781 455

Amalgamated Locksmiths: 073252 7872

Note: If you are locked out, you can collect the office set of keys within business hours, they must be returned within 2 hours from pick up, or as organised with your manager. If you are locked out after hours, then please call a locksmith > this is a tenant expense. If there is an issue with your keys after hours, please call Amalgamated Locksmiths, depending on the issue, this expense will be incurred by the tenant or owner.